HV Digital Marketing

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Refund and Cancellation Policy

Refund and Cancellation Policy

Last Updated: October 2025
Website: https://hvdigitalmarketing.com/
Company Name: HV Digital Marketing

  1. Overview

At HV Digital Marketing, we strive to deliver high-quality digital marketing services, including SEO, social media marketing, advertising campaigns, and website development.

This Refund and Cancellation Policy outlines the terms under which payments can be refunded or services canceled. By engaging our services or making a payment through our website or proposal, you agree to this policy.

  1. Service-Based Nature

Our services involve strategic planning, content creation, and execution, which require time, effort, and resource allocation. Therefore, once a project has started or access to campaign assets has been provided, payments are generally non-refundable.

  1. Cancellation Policy
  • Clients may request cancellation of a project or service before work has begun.
  • Any cancellation request must be made in writing via email to info@hvdigitalmarketing.com.
  • If cancellation is approved before the project starts, a partial refund may be processed after deducting administrative and consultation fees.
  • Once a project has commenced or deliverables have been shared, no cancellation or refund will be granted.
  1. Refund Policy

Refunds may be considered only in the following cases:

  • Duplicate or accidental payment made by the client.
  • Service not initiated within the agreed timeline due to reasons solely attributable to HV Digital Marketing.

In such cases:

  • Refunds (if approved) will be processed within 7–10 business days from the date of approval.
  • Refunds will be issued using the same payment method used for the original transaction.
  1. Non-Refundable Services

The following services are non-refundable under all circumstances once initiated:

  • SEO campaigns and audits
  • Social media marketing and advertising services (Meta, Google, etc.)
  • Content writing, website design, or development work
  • Any customized marketing or consultancy project
  • Domain name registration, hosting, or third-party subscriptions
  1. Project Delays and Client Responsibility

HV Digital Marketing is not responsible for delays caused by incomplete information, late approvals, or failure by the client to provide necessary assets (such as content, credentials, or images).

In such cases, refunds will not be issued, and timelines may be adjusted accordingly.

  1. Changes to Campaigns or Services

Any change request after project approval (e.g., altering campaign goals, target audience, or deliverables) may incur additional costs. Refunds will not be issued due to changes in client preferences or business decisions.

  1. Force Majeure

HV Digital Marketing shall not be held liable for failure to deliver services due to events beyond its control (including but not limited to natural disasters, internet outages, or platform restrictions). No refund will be applicable in such cases.

  1. Dispute Resolution

In the event of a dispute, clients are encouraged to first contact our support team at info@hvdigitalmarketing.com to resolve the issue amicably.

If unresolved, disputes will be subject to the jurisdiction of the courts of Surat, Gujarat, India.

  1. Policy Updates

We may update this Refund and Cancellation Policy periodically. The revised version will be posted on this page with the updated date.

  1. Contact Us

For any questions or refund-related inquiries, please contact us:

HV Digital Marketing
📍 Rajmahal AC Mall, Opp. International Fashion Market, Santoshikripa Society, Chamunda Nagar Society, Punagam, Varachha, Surat, Gujarat 395011
📧 Email: info@hvdigitalmarketing.com
📞 Phone: +91 9327810236
🌐 Website: https://hvdigitalmarketing.com/